What is the difference between Synthetic Hair and Natural Human Hair?
Synthetic hair is made from high-quality fibers and is more affordable, while natural human hair offers a
more realistic look, longer lifespan, and can usually be styled with heat tools.
Can I wash hair extensions and wigs?
Yes, both synthetic and natural hair products can be washed and reused; for best results, follow the
care instructions provided with the product, use a mild shampoo, avoid excessive heat, gently
detangle with a wide-tooth comb, and store the product properly when not in use
Can I use a hair straightener or curling iron on the hair?
Natural human hair can generally be styled with heat tools. For synthetic hair, please check the product
description, as only heat-resistant synthetic hair can be styled using heat
How long will delivery take?
Orders are usually delivered within 3-5 business days. Delivery times may vary depending on your location
and courier service availability.
Can I return or exchange a product?
Due to hygiene reasons, hair products cannot be returned once opened or used. Returns or exchanges are
accepted only for damaged, defective, or incorrect items received
How can I place an order?
Simply browse our products, add your desired items to the cart, proceed to checkout, and complete your
payment or select Cash on Delivery if available
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery may be available in selected areas. Availability will be shown during checkout.
How can I contact customer support?
You can contact us via Email, Phone, WhatsApp, or through our Contact Us page. We are happy to assist
with product recommendations, order inquiries, and after-sales support
Do you offer delivery across Sri Lanka?
Yes, we deliver island-wide through our trusted courier partners. Delivery times may vary depending on
your location.
How can I track my orde?
Once your order has been dispatched, you will receive a tracking number via email, SMS, or WhatsApp
What payment methods do you accept?
We accept online payments, bank transfers, and Cash on Delivery (COD) where available.
Are the product photos accurate?
We make every effort to display our products accurately. However, colors may vary slightly due to screen
settings and lighting conditions.
Can I cancel my order?
Yes, orders can be cancelled before they are dispatched. Once shipped, cancellations may not be possible.
