Refund and Returns Policy

At myhair.lk we are committed to providing high-quality synthetic hair, natural hair products,

and hair accessories. Due to the personal nature and hygiene requirements of our products, our

Return and Refund Policy has been established to protect both our customers and our business.

1. Eligibility for Returns

We accept returns only under the following circumstances:

• The item received is defective, damaged, or faulty.
• The item received is incorrect and does not match your order.
• The item is unused, unworn, unwashed, and in its original packaging with all tags and

seals intact.

To be eligible for a return, you must notify us within 2-3 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless

they are defective or incorrectly supplied:

• Natural human hair products
• Synthetic hair extensions
• Wigs and hairpieces
• Opened hair care products
• Customized or special-order items
• Clearance, promotional, or discounted items

Any product that has been used, altered, washed, cut, styled, colored, or damaged by the

customer will not be eligible for a return or refund.

3. How to Request a Return

To initiate a return, please contact our Customer Support Team by providing:

• Order number
• Full name
• Contact number
• Reason for return
• Clear photographs showing the defect, damage, or incorrect item

Contact Details:

Email: [email protected]

Website: www.myhair.lk

Our team will review your request and respond within 2-3 business days.

4. Return Shipping

• If the return is due to an error by myhair.lk (wrong item sent, damaged product, or

manufacturing defect), we will cover the return shipping costs.

• If the return is approved for any other reason, the customer will be responsible for all

return shipping expenses.

We recommend using a trackable courier service as we cannot be responsible for items lost

during return transit.

5. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 7-14 business days.
• Refunds will be issued through the original payment method whenever possible.
• Shipping and delivery charges are non-refundable unless the return resulted from our

error.

If a refund cannot be made through the original payment method, we may offer:

• Store credit
• Exchange for another product
• Alternative refund method agreed upon by both parties

6. Exchanges

We will gladly replace products that:

• Arrive damaged
• Are defective
• Are incorrect

Subject to stock availability, customers may exchange eligible products for the same item or

another item of equal value.

7. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return and

Refund Policy.

8. Damaged Parcels

If your package arrives visibly damaged:

1. Take photographs before opening the package.
2. Report the issue to us within 48 hours of delivery.
3. Retain all packaging materials for inspection if required.

Failure to report shipping damage within the specified period may affect your eligibility for a

refund or replacement.

9. Refund Rejection

Myhair.lk reserves the right to reject any return or refund request if:

• The product has been used or worn.
• The product is returned without original packaging.
• The return request is made outside the specified return period.
• The product shows signs of tampering, washing, coloring, cutting, or alteration.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Myhair.lk

Website: www.myhair.lk

Email: [email protected]

Customer Support: [Insert Phone Number]